[email protected]
Email website questions and corrections.
Contact Infinity
Send questions or corrections to [email protected]. Include the page name, a description of the issue and the language you used. Do not send passwords, one time codes or full financial details.
What you can write about
Ask specific questions about brand introductions, rule explanations or help pages. Quote a sentence if its meaning is unclear. This helps avoid confusion with another subject carrying a similar name.
Report translation differences or incorrect links too. Identify the language and intended destination. These details are more useful than saying only that something does not work.
Website information correspondence is distinct from resolving a financial provider's dispute. Accounts, transactions and identity checks at another service require that provider's own process. No fixed response time is promised here.
Direct contact routes
Read more
Check help first
Find general guidance matched to the symptom.
Feedback scope
- Language
- Meaning or spelling issues in Bangla and English.
- Rules
- Conflicting explanations or incomplete examples.
- Navigation
- A mismatch between link wording and destination.
- Display
- Clipped text or information not displaying.
Write a message in three parts
Focus on relevant issue details rather than a long personal history.
Subject
Name the page and add a brief issue title.
Description
Explain what you intended to see and what appeared.
Request
State the clarification or correction requested.
Details that make questions clearer
| Topic | Explanation |
|---|---|
| Page identity | The heading or internal page address. |
| Language | Whether you used the Bangla or English version. |
| Symptom | Exact message wording or behaviour. |
| Timing | When it occurred and whether it repeats. |
Start with minimal information
A general question normally does not need a full name, identity document or financial statement. Mask private parts of screenshots. If a secret has already been shared, do not resend it; describe its type and take protective action with the relevant service.
Contact questions
What should I include?
Include the page, language, issue and requested clarification.
Is live chat provided?
This page provides the email route for written correspondence.
When will I receive a reply?
No fixed reply time is stated here.
Can this contact unlock another service's account?
No. Use that service's designated recovery or support route.
Remove secrets before sending
Keep the message concise and specific, then send it through your email app.