Pressure to hurry
Pause when a message threatens harm unless you disclose immediately.
Keep control of accounts and information
Infinity's security guidance helps identify warning signs and appropriate actions. A strong password alone does not address every risk; the correct address, your device and a message's purpose also matter.
Four things to keep under control
- Identity
- Identify the service receiving your information.
- Secrets
- Keep passwords and one time codes private.
- Device
- Avoid saved access on shared devices.
- Purpose
- Match requests to actions you initiated.
Three steps when something seems wrong
The first action is to stop further disclosure or payment.
Stop the exchange
Stop sending codes or documents in the suspicious conversation.
Return independently
Use an independently known address for the real service.
Limit exposure
Consider changing affected passwords and notifying the financial provider.
Small everyday habits
Use a distinct long password for each important service. A password manager also needs protection for its master secret. Lock a device before leaving it and avoid saving access on shared equipment.
Do not verify an unfamiliar message solely through its own link. Return through an address you already know. Mask names, full numbers and secrets before sharing screenshots.
Related information practices
Specific security questions
General assistance does not need your secrets.
Should I email a password?
No. A password is not needed to explain a question.
What if an unexpected code arrives?
Do not share it; identify the action and check with the actual service.
Is changing one reused password enough?
Consider exposure at other services where it was reused.
Does this guidance guarantee security?
No. Habits can help reduce risk, but circumstances may require additional action.
Contact with a specific question
Email correspondence
Write to [email protected] and identify the affected page.
Help topics
Find guidance by access, device or information issue.
Continue by issue type
Seek the route that matches an access problem or an information concern.