Understand payment conditions before deciding
Infinity's payment page explains financial conditions and records. It is not a deposit or withdrawal facility and does not declare support for a channel. Pause before sending money to an unfamiliar recipient or for an unclear purpose.
Separate permission, method and conditions
A payment method being common in a country does not make every purpose permitted. Applicable law and the financial provider's terms need consideration for your circumstances. General familiarity does not establish a brand's capabilities.
Establish the recipient and purpose before sending money. A logo, number or screenshot alone is insufficient. Independently check a newly supplied recipient in an unfamiliar message.
Fees, currency conversion and settlement timing may form part of written terms. The amount sent and amount received can differ. Rely on actual conditions rather than assumed speed.
Four aspects of conditions
Questions to examine rather than names of supported methods.
- Currency
Whether sending and receiving currencies match.
- Fees
Whether sender, recipient or intermediary charges apply.
- Limits
Whether minimum, maximum or period based limits apply.
- Reversal
Which cancellation, failure and refund rules apply.
Checks before sending money
- Recipient match
- Look for conflicts between name, reference and purpose.
- Written terms
- Check that fees and limits are clearly stated.
- Your authorisation
- Ensure another person's account or secrets are not being used.
- Applicable requirements
- Consider the person, location and permitted purpose.
What to do with an uncertain status
Avoid sending the same amount again until the status is understood.
Read the record
Match time, amount and reference.
Identify status
Pending, failed and completed do not mean the same thing.
Designated support
Use the financial provider's actual support route.
Record the outcome
Keep follow up under the same incident reference.
Understanding cost language
| Topic | Explanation |
|---|---|
| Amount sent | The principal amount you instruct to send. |
| Total debit | May include applicable fees in addition to the principal. |
| Amount received | Can differ due to conversion or recipient charges. |
Payment questions
General explanations do not replace a provider's actual terms.
Which channels are supported?
This page explains condition checks rather than listing supported channels.
How long will it take?
Consult the provider's specific written terms and current status.
Should I resend a pending payment?
Do not resend without understanding the status and debit record.
Can Infinity reverse a payment?
This informational contact does not control a financial provider's transactions.
Keep personal limits alongside conditions
Protect money needed for essentials from entertainment decisions.